Frequently Asked Questions
Is free shipping available?
Within UAE, customers are eligible for free delivery when the order value is a minimum of AED 100 and above. View our Delivery Table rate for more details.
What are your return policies?
We accept returns within 7 days of delivery, if one or more of the below conditions are met. View our Return Policy for more details.
When will I receive my order?We endeavor to do next day delivery for all in-stock items. However, the typical delivery time for products is 2-4 days from receipt of payment.
Can I purchase an item I saw at your retail location or any special enquiry I have that is not on your website?Of course! Please call us on 971 4 8894895 or email us on [email protected] for a quote
Do you deliver to my location?We can deliver everywhere in the GCC region. For orders within the United Arab Emirates (UAE), the table rate mentioned in the policies will apply, whereas for orders outside the UAE, extra shipping charges will apply. Get in touch with us on su[email protected] or call us on +97148894895 for more details.
Do you accept bulk orders?Of course! Please call us on 971 4 8894895 or email us on [email protected]. Lets discuss further!
What methods of payment are accepted?We accept various payment methods including online card payment, Cash on Delivery, Bank Transfer and Account deposit; Terms and conditions apply. Please contact us on [email protected] for more details
How do your brands compare?We stand by the value and quality of all of our brands.
Do you match prices with other retailers?We try to have the best prices available for the best products. Please email us on [email protected] for items you are looking for!
Are phone or internet orders better?Ordering online is a quicker process but either way you will get your products in a timely manner.
Are there taxes on products ordered from you in my state?Value Added Tax (VAT) will be applied by default on all orders, within and outside the UAE. Please get in touch with us incase you need to convert it to an export order at [email protected]; we can support for the same as long as the export documents are shared. Please call us on 971 4 8894895 or email us on [email protected] for more details.
Where are you located?Main headquarters is located in Dubai, UAE. We have showrooms in Dubai and Abudhabi. Please call us on 971 4 8894895/ +971507749157 for more details
Who will ship the product?Depending upon your location and convenience, we provide delivery or pick up from our facility options. Deliveries outside the UAE can be either arranged by either of the parties. Please call us on 971 4 8894895 or email us on [email protected] to discuss further.
I do not see any option to make the payment when placing an order online. Why?This is because we collect payment from you only after we confirm the stock and check for any price variation. This way we can avoid any further hassle for you while processing the order. You may proceed to place the order online after filling in the shipping details and selecting the mode of payment. We will get in touch with you soon after, send you the respective details to make the payment and assist in processing the order.
How to search for products on the website?You may use the search bar or the tab 'Shop by Brand' to search for the product. If you have any further difficulty while searching for the product, please call us on 971 4 8894895 or email us on [email protected] and we shall walk you through it.